The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

This unit of competency could be assessed by observation of practical demonstration in the workplace or in a simulated environment of conducting educative activity on waste management issues.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit.

In particular the person should demonstrate the ability to:

determine requirements for provision of information or advice to the public

communicate waste management information clearly

provide the public with information and advice on waste management issues.

Context of and specific resources for assessment

Assessment of essential underpinning knowledge may be conducted in an off-site context. It is to comply with relevant regulatory or Australian standards’ requirements.

Resource implications for assessment include:

work plans and approved specifications

forms and procedures manuals.

Method of assessment

Information and education must be provided to the public in line with industry expectations in the particular client environment. If the environment is narrowly defined or is not representative of industry needs, it may be necessary to refer to portfolio case studies to assess competency in the provision of information and education.

Assessment methods must:

satisfy the endorsed Assessment Guidelines of the Property Services Training Package

include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments.

Guidance information for assessment

Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.

This unit could be assessed on its own or in combination with other units of competency relevant to the job function, for example:

CPPCMN4006A Facilitate effective workplace relationships

CPPWMT4030A Determine waste management services

CPPWMT4032A Inform and educate clients on waste management issues

CPPWMT5036A Develop waste management plans

CPPWMT5043A Develop and implement an environmental management strategy.

Required skills

analytical skills to determine appropriate waste management service

interpersonal skills to:

assess and meet client needs

provide information in a team or public speaking environment on a range of waste management issues

management skills to:

coordinate and conduct work practices safely and efficiently

apply accuracy and attention to detail

identify and overcome hazard and risks and comply with occupational health and safety (OHS) standards

organise work methodically

prioritise activity

source, organise and apply information

operational skills to:

use recording equipment

use applicable information technology

oral communication skills to:

ask questions

listen actively

present information

facilitate educational sessions

perform public speaking

written communication skills for developing educational information

Required knowledge

environmental issues relating to:

life cycle of products: re-new, re-use and recycle

environmental regulations

renewable energy

OHS requirements relating to:

dangerous goods and hazardous substances

OHS hierarchy of control

emergency response procedures

potential hazards and risks relating to:

plant and equipment

emergency response procedures

presentation standards, including:

designing sessions in a manner that focuses on key messages

establishing rapport with audience

informing audience in a clear manner

summarising key points

principles for meeting a range of learning styles, including:

setting objectives and outlining the parameters of the learning experience

relating learning to workplace activity

relating learning to previous experience

appealing to visual and audio senses

summarising key points

incorporating primacy and recency into learning sequences

using active learning techniques

resource recovery options relating to:

valuable resources within materials

potential resources to be recovered

range of waste management services, including:

client requirements

business methods and operations

organisational requirements

industry standards

legal implications

sources of waste management information

waste management options

waste management hierarchy

waste minimisation strategies

waste types, streams and characteristics

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Need for provision of information may arise from:

public’s waste management needs and requirements

carbon emission discussion

compliance requirements

discussion on waste characteristics, waste types and their treatment

education or training institutions

environmental considerations

OHS considerations

potential hazards and risks

recycling considerations

waste disposal cost considerations.

Information may include:

all aspects of waste management, including:

waste management service available

waste minimisation

carbon emissions

cost of waste management services

impact on the environment of waste

recycling

legislation and codes.

Clients may include:

all forms of business enterprises in this context, including:

government agencies

internal customers

local governments and councils

private and public companies

residents and ratepayers.

Legislation and codes may include:

codes, including:

Australian Code for the Transport of Dangerous Goods by Road and Rail

industry

commonwealth, state and territory legislation, including:

anti-discrimination

environmental protection

equal employment opportunity

freedom of information

industrial

OHS

trade practices

road laws.

Environmental policyaddressing environmental issues may include:

air and water pollution

biodiversity protection and protection of natural resources

carbon emission

ecosystem management

wildlife and endangered species.

Educational objectives may include:

cognitive:

awareness

analysis

evaluation

knowledge

information recall

insight

understanding

affective:

appreciations

attitudes

relationships.

Educational objectives must include:

audience

behaviour – what behaviour should be influenced

condition – under what circumstances will learning occur

degree – primary and secondary learning.

Target groups may be identified by:

age group

culture

ethnicity

industry

occupation

geographic location

religion.

Education medium may be:

computer-based

formal or informal

interactive

PowerPoint

reading

role play.

Sources of additional information may include:

organisational publications

government information

industry publications.

Responsibilities and capacities may include:

availability of trained, experienced or licensed persons

costs

maintenance of site.